Even though modern mail carriers are incredible—just click a button, and your order shows up at your door—some deliveries won’t fit in a shoebox or the back of a postal truck.
Many of our products are heavy yet delicate. Our dependable freight carriers deliver even the heaviest items quickly to the curbside when orders are large enough for pallet shipping.
We’ve outlined all the crucial information here to make the delivery process simple and quick because freight delivery is different from the typical shipping process.
We advise printing our helpful Freight Delivery Checklist to have a practical step-by-step guide on delivery day. Contact us at info@awesomegreenhouses.com if you need any assistance with your freight shipment or have questions.
5 Easy Steps to a Successful Freight Delivery
1. Look Out for Your Shipping Confirmation Email
As soon as your order leaves our warehouse, you will receive a shipping confirmation email. This email outlines the shipping procedure based on your carrier and includes a link to the order status page where you can track your order. While most carriers provide only a tracking number and an estimated delivery date, a few may contact you to arrange a precise delivery window.
2. Prepare for Curbside Delivery
Your shipment will arrive on a pallet or pallets and will be left at the curb at the end of your driveway. You are responsible for moving your freight shipment from the curb into your home or backyard. Please arrange to have at least two helpers on call as drivers are not insured to enter your property or assist beyond the curb.
3. Be There on Delivery Day
You must be physically present during the designated delivery window to sign the delivery receipt provided by the driver. Even if no appointment was made, your presence is crucial to inspect your shipment and make decisions regarding acceptance.
4. Inspect Your Pallet and Accept (or Refuse) Your Shipment
Carefully inspect the shipment for any dents, tears, or other damage upon arrival. Document any damage with photographs and make detailed notes on the delivery receipt. If significant damage is evident, refuse the shipment and notify us immediately at info@awesomegreenhouses.com. If you are not present, ensure your helpers are aware of these steps. Should any issues or damage be discovered post-acceptance, report them to info@awesomegreenhouses.com with photos within five calendar days to expedite the replacement process.
5. Unpack & Verify Order Accuracy
If the shipment appears in good condition, move it from the curb and begin unpacking. Verify that all components are present and in good condition, as smaller items may be packed inside larger ones. If any issues arise, such as an incomplete order or damaged goods, contact us within five calendar days from delivery.
By following these steps, you can ensure a smooth delivery process for your large and heavy items. Remember, our customer service team is here to assist you with any questions or concerns regarding your delivery. Please don’t hesitate to reach out to us at info@awesomegreenhouses.com for further assistance.
Common Questions About Freight Delivery
Although we’ve covered the essentials of freight delivery, some aspects of the procedure can be challenging to comprehend. Therefore, we’ve compiled a list of frequently asked questions covering everything from scheduling your delivery to how you should handle damaged packages to ensure you’re always aware of the situation. Have a question that still needs to be addressed here? Contact our professionals at info@awesomegreenhouses.com.
How Do I Know if My Shipment Is Being Delivered by Freight?
After placing your order, watch for your shipping confirmation email, which will include the delivery method. If you believe there will be a freight delivery involved, feel free to contact us for more information.
When Will the Freight Carrier Call Me to Schedule a Delivery?
Typically, freight carriers won’t call you before delivery. However, some delivery services may contact you as a courtesy to schedule a delivery. When your order reaches the local facility of a freight company, the carrier may call to schedule the delivery with you. It’s essential to provide the best phone number when placing your order to avoid delays.
Do I Need to Be Home to Accept the Delivery?
If the carrier calls to schedule your delivery, you must be there to accept your shipment. The freight driver will require a signature to confirm delivery unless you reject the delivery due to damage. If no scheduling call is made, you are not required to be home, but we recommend being there to inspect the items immediately.
Will the Driver Help Me Move the Pallet to My Backyard?
No, all truck drivers will only make curbside deliveries. Their liability insurance does not cover entering your property. Although their semi-trucks are equipped with lift gates to unload the goods, you are responsible for moving the shipment to your desired location. We advise having at least two helpers available when your delivery arrives.
What Should I Do When My Shipment Arrives?
Upon delivery, carefully inspect the pallet and packaging for any issues, such as dents or tears. You can either refuse the delivery if there is significant damage or make a note of any minor damage on the receipt before signing. Please only refuse the delivery if multiple items are damaged, but contact us immediately if anything is damaged.
If you notice any problems after the driver has left, please report them to info@awesomegreenhouses.com within five calendar days.
What Should I Do as Soon as the Driver Leaves?
After removing the shrink wrap, check the packing list inside your packages. Cross-reference the model numbers with the packing list to ensure your order is complete. Unpack each component carefully, as some items may be packed inside others. Inspect all parts for physical damage, including hinges, knobs, and feet.
If you find any issues, contact us as soon as possible at info@awesomegreenhouses.com. You have five calendar days to report any issues, but we aim to assist you immediately.
What Should I Do if My Shipment Is Damaged?
Before contacting us:
- Note any visible damage on the receipt.
- Unpack each item and inspect it for physical damage.
- If you notice any scratches or dents, take photos and notify us immediately at info@awesomegreenhouses.com.
How Long Do I Have to Notify Awesome Greenhouses About an Issue with My Shipment?
You must report any damages or other issues with your order within five calendar days of delivery. Please include photos of the damage (including the boxes) when contacting us at info@awesomegreenhouses.com.
What Happens if the Carrier Misses the Scheduled Delivery Window?
If the delivery window passes without your shipment arriving, kindly contact us immediately at info@awesomegreenhouses.com. We’ll assist you in rescheduling a delivery time and inform the freight company about the missed appointment.
Are There Places Freight Companies Won’t Deliver To?
Freight carriers usually make deliveries in semi-trucks, which cannot navigate narrow, dead-end, or obstructed streets. If your residence is in such a location, please let us know when placing your order, and we’ll work with you to find a solution. Options may include terminal pickup, address changes, hiring movers, or finding a smaller truck.
Have any other questions?
Get in touch with our experts at info@awesomegreenhouses.com.